Frequently Asked Questions

We supply our products globally, either directly or through our network of authorized resellers, excluding all embargoed and sanctioned countries in full compliance with international regulations. All exports are subject to the applicable export licensing requirements.
We maintain strict due diligence to know our customers and end-users, working only with partners who uphold high ethical and professional standards.

Our experienced compliance team manages export licensing efficiently, ensuring it rarely impacts delivery timelines and that all shipments proceed smoothly.

Yes, our products are designed, certified, and qualified to meet industry standards and regulations, including relevant MIL-STD military specifications.

For most of our products we use to give minimum 1-year warranty.

Delivery timelines depend on current stock availability and the scale of the project. For an exact schedule, please contact us at info@obsetech.com.
If an item is not in stock, standard production and delivery typically require 30-60 days, while cooled cameras usually take 60-90 days. Custom projects and special requests may require additional time.

We supply LWIR (Long-Wave Infrared, 8–14 µm) uncooled thermal cameras in both shuttered and shutterless configurations, as well as MWIR (Mid-Wave Infrared, 3–5 µm) cooled thermal cameras.

Absolutely. At OBSETECH, we specialize in custom-designed solutions. Our experienced engineering team works closely with clients and researchers to define technical requirements, select optimal components, and develop tailor-made solution. We can design, manufacture, and qualify complete camera systems from optics and sensors to electronics and enclosures - to meet your exact performance, environmental, and integration needs.

We accept payments exclusively via wire transfer, with advance payment terms varying depending on the order value and project scope. Our team works closely with each customer to ensure every transaction is smooth, secure, and transparent.

For LWIR (Long-Wave Infrared) cameras, we perform calibration for both shuttered and shutterless configurations, ensuring accurate thermal measurement and optimal image quality across the full operating temperature range.

For Laser Range Finders (LRF), we carry out high-precision optical alignment and calibration using dedicated collimators and stabilized optical benches. This process verifies measurement accuracy, optimizes beam alignment, and ensures precise boresight with other optical sensors for seamless multi-sensor integration.

For MWIR (Mid-Wave Infrared) systems, calibration and debugging are conducted by our engineers in a controlled environmental low–high temperature chamber. The process replicates extreme operational conditions and requires approximately 100 hours per unit, guaranteeing accurate temperature measurement, image stability, and long-term reliability in demanding real-world scenarios.